Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Vola website, products, and services (collectively, the "Services") operated by Vola AI LLC ("Vola," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. The Services

Vola provides an AI-powered receptionist platform for dental practices, including SMS communication tools and, where available, voice answering tools that help practices respond to patient inquiries, schedule appointments, and communicate with patients. The Services may interact with third-party practice management systems and telephony providers.

3. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into contracts to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access.

4. SMS and Voice Communications

4.1 Customer Responsibility

The Services may send SMS messages and place voice calls to your patients on your behalf. By enabling these features, you represent and warrant that you have obtained the necessary consent from each recipient to receive such communications, including prior express written consent where required by the Telephone Consumer Protection Act (TCPA), CTIA messaging principles, and applicable state and federal law.

4.2 Recipient Protections

Standard SMS protections apply to all recipients of messages sent through the Services. Message and data rates may apply. Recipients may opt out at any time by replying STOP and may request help by replying HELP. Vola honors opt-outs automatically and prevents further messages to opted-out recipients.

5. Acceptable Use

You agree not to use the Services to:

• Send unsolicited, unlawful, harassing, or deceptive messages.
• Violate any applicable law, including HIPAA, TCPA, CAN-SPAM, or carrier policies.
• Impersonate any person or entity or misrepresent your affiliation.
• Send messages containing content related to sex, hate, alcohol, firearms, tobacco, cannabis, illegal substances, or other prohibited categories under CTIA guidelines.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorized access to any portion of the Services.

6. Patient Data and HIPAA

You are the Covered Entity under HIPAA, and Vola acts as a Business Associate when handling Protected Health Information (PHI). A separate Business Associate Agreement (BAA) governs the handling of PHI. You are responsible for ensuring your use of the Services complies with HIPAA, state privacy laws, and your own privacy policies.

7. Fees and Payment

Subscription fees, usage charges, and billing terms are described at the time of purchase. Fees are billed in advance and are non-refundable except as required by law. We may change pricing upon reasonable notice. You authorize us and our payment processor to charge your payment method for all amounts due.

8. Intellectual Property

The Services, including all software, designs, text, and trademarks, are owned by Vola or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You retain ownership of the content you submit to the Services.

9. Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms or if we determine that your use poses a risk to us, our other customers, or third parties. You may cancel your account at any time. Upon termination, your right to use the Services ends, and we may delete your data in accordance with our retention policies.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO VOLA IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Vola, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Services, your violation of these Terms, or your violation of any law or third-party right (including any claim that you sent messages without proper consent).

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware.

15. Contact

Questions about these Terms? Contact us at george@getvola.ai.